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This Website is owned and operated by Ebac Waterfall Limited ("WATERFALL").

We are registered on the public register of data controllers maintained by the Information Commissioner. We are committed to protecting your privacy. We take our responsibilities to secure your personal information very seriously. Under the Data Protection Act 1998 ("DPA"), we follow strict security procedures in the storage and disclosure of information which you give to us.

Our Privacy Policy applies only to information that we obtain from you via the website located at www.waterfallspa.co.uk. In using this website, you consent to the collection and use of your personal information by WATERFALL and by other companies within the Ebac Group in the ways set out in the Privacy Policy. If you have any questions about our Privacy Policy please contact us by emailing Amy Hall at enquiries@waterfallspa.co.uk.

If you visit a Website operated by a third party through a link included on this website, your information may be used differently by the operator of the linked website and a third party website may have different privacy and security policies. We do not have any control over any websites other than www.waterfallspa.co.uk and take no responsibility for information given to any website other than www.waterfallspa.co.uk. When using this website you may encounter areas where you may be asked to enter information about you. Such information will only be used for the purposes stated in this Privacy Policy. By entering information about you, you accept that we may retain your information and that it may be held by us or any third party company which processes it on our behalf.

You can contact us by email enquiries@ebac.com. Alternatively, you can write to us at Ebac Waterfall Limited, c/o Ebac, St Helen's Trading Estate, Bishop Auckland DL14 9AL, England: Telephone number 01388 605061.

The information you provide to us when using this Website will be processed for the following reasons:

• to administer your order for WATERFALL's services and/or goods
• to update our records
• to administer and maintain your user account with us
• to process any request for advice or information supplied by us
• to communicate with you about products, services and promotional offers
• to customise this Website according to your interests
• to perform statistical analyses and assessments of the use of this Website
• to research our database
• to analyse our customer base
• to comply with our statutory and regulatory obligations
• to enable third parties to carry out technical, logistical or other functions on our behalf

The type of information we will collect about you includes:

• your first name and your surname and your address
• your telephone number (in case we need to contact you urgently)
• your email address
• the information included in any online services to which you subscribe
• the information included in any technical support query or facility which you may use. So that we may sensibly respond to queries, we collect details of your name, home email address, computer information, enquiry details and details of your problem (including computer configuration and possibly your Internet Service Provider) to enable us to provide help or support. Your contact information is collected so that we can let you know if an when we have resolved the problem you reported
• details about the services which you specifically request
• information which you provide by way of completion of our surveys
• your age and date of birth
• We do not keep your personal information any longer than is necessary

By joining the WATERFALL email update service, and/or as a customer, subscriber or competition entrant, we will occasionally email you with the latest news and information about our products, services, special offers, promotions and any other advertising or marketing materials which we think may be of interest to you. For example, we will often give advance notice of our fantastic sales offers so that you can pick up a bargain. You will be asked when registering on the website to indicate if you do not want to be contacted by us in this way. You will need to provide us with your name and email address if you wish to subscribe to this service.

If you subscribe to our mailing lists, you may be asked to specify the areas in which you are interested so that we can tailor the information which is sent to you to cover the subjects, topics and products in which you might be interested.

If at any time you wish to receive information about any other product areas which you currently do not receive, or you wish to stop receiving some or all of the information that we currently send, you may amend or remove your preferences by clicking on contact at the top or bottom of any page.

We would also like to pass your details to other companies within the Ebac Group approved by us and with whom we have commercial links so that they may contact you to inform you about their products and/ or services and promotions which may be of interest to you. We will not disclose your data to any other third parties. You will be asked when registering your details on the website to indicate if you do not want us to pass your details to any other Ebac companies.

You may refuse, at any time, any mailing or other marketing communication from us or require us, at any time, to cease to process your data for any particular purpose(s) and to unsubscribe by writing to us at Ebac Waterfall Limited, c/o Ebac, St Helen's Trading Estate, Bishop Auckland, County Durham DL14 9AL, United Kingdom or emailing us at enquiries@waterfallspa.co.uk. Likewise, you may notify us of any updates, amendments and corrections to previously collected user information by clicking here or by emailing us at enquiries@waterfallspa.co.uk. When you enter a WATERFALL competition or take up a promotional offer, we may ask you for your name, address, and email address, so that we can administer the contest and notify winners.

We will never collect sensitive information about you without your explicit consent.

Any information which we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of a competent jurisdiction. From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by clicking here enquiries@waterfallspa.co.uk.

If you believe that the information which we hold about you is inaccurate you may notify us of any amendments or corrections by writing to us at Ebac Waterfall Limited, c/o Ebac, St Helen's Trading Estate, Bishop Auckland, County Durham DL14 9AL, United Kingdom or by sending us an e-mail at enquiries@waterfallspa.co.uk.

We are confident in our security. However, due to the nature of the Internet, we cannot guarantee the protection of your personal information and we cannot be responsible for any outcomes resulting from a breach of security when the website is used.

As required by the Data Protection Act 1998, we follow strict security proceedings in the storage and disclosure of information which you have given to us to prevent unauthorised access.

Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used by us for protection of information in transit. SSL is the Internet standard for the secure transmission of data. When you log in the browser window will become secure to protect your information. You know this window is secure because your browser will show a padlock or key at the bottom right hand side of your screen. If the pages are inactive for longer than 10 minutes we will log you out of this area for your security. We will advise you when you are approaching the 10 minute point. If you have chosen the accessible option for logging in accessibility statement we will not be able to warn you that the time out is approaching. If you are timed out you have the option of returning to the home page to log in. Additional security procedures are in place to protect the confidentiality, integrity and availability of your user information.

Email scams routinely operate to target users online, sending users emails requesting confidential information such as usernames and passwords or credit card details. We would recommend that you be on your guard against emails asking for such information. WATERFALL will never ask you to reveal your security details via email, and you should never reveal your full PIN or Password to anyone.

If you want to use the online service, we will ask you to register. The first time that you access our service online, after registration, we may ask you to confirm some details or change your password. This is a part of our security process. You will need to log-in each time you wish to use our online service. If you forget your security details and enter them incorrectly, you can usually try again subject to a limit on the number of times you can try to enter your security details. However, if this limit is exceeded, we will need to ask you to go through the registration process again.

If you think that someone may know your security details, please call us on 0845 634 1399.

We make every effort to check and test material on the www.waterfallspa.co.uk site. However, it is always wise for you to run an anti-virus programme on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

By registering to participate in one of our information rooms or forums you consent to the wider dissemination of the information you provide to the other participants in that information room or forum to achieve your joint objectives.

We have appointed an Internet service provider to host our Website on our behalf which is situated outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to any transfer of your personal information outside the European Economic Area. This is necessary for us to achieve the purposes set out above. It is necessary for us to send data to www.interland.com. You should be aware that countries outside the European Union may have a lower standard of protection for personal information than that required by the Data Protection Act 1998. We will make every effort to ensure that your personal data is processed in accordance with the Data Protection Act 1998, as implementing the EU Directive on the protection of personal data, and any other Act or Acts replacing or modifying such Act for the time being in force, through the implementation of an agreement ensuring adequate protection of your personal data.

Site tracking

When visiting our website, we would like to use "cookies" and other tracking technologies which record information and data automatically. "Cookies" are small text files stored on your "browser" on your computer's hard drive, which collect basic information, but not personally identifying information, that a website can use to recognize repeat site visits. Cookies send information stored on them back to our webserver when you access our website. Cookies enable us to provide features such as remembering your address, so that you do not have to re-enter it each time you use the website. Cookies do not attach to your system or damage your files. Computer viruses are not passed through the use of cookies.

Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies. You can usually change your browser so that it will not accept cookies. Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme which your computer uses. If your computer uses Microsoft Internet Explorer or Netscape Navigator, you will need to follow these instructions at this link www.allaboutcookies.org (opens a new browser window) (WATERFALL is not responsible for the content of external websites). Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping cookies being installed or notifying you of them. From the list provided, click onto the programme which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow those instructions.

If we cannot use such technology it is possible that certain functionality or 'personalised' services of this site might be affected and you might not be able to access certain Webpages. This information does not identify you personally. This means that there is no reasonable way for us to identify the individual person this data was collected from. We automatically collect and store only the following information about your visit:

• the internet domain and IP address from where you access our Website
• the type of browser software and operating system used to access our Website
• the date and time you access our Website
• the pages you enter, visit and exit our Website from
• if you linked to our Website from another Website, the address of that Website

We use this information to help us identify click stream patterns, to compile aggregate data in order to observe behaviour and to improve our Website, to leam about the number of visitors to our Website and the types of technology our visitors use, to target the advertising and to assess the general effectiveness of such advertising. We only use this information to ensure that our Webpages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience. Currently our Webpages are optimised for the Internet browser(s) Explorer 5 and above, Mozilla and Safari. We do not use cookies to collect or store personal information such as your name or email address.

By clicking on 'file' and 'save as' you may save this WATERFALL Privacy Policy onto your computer for future reference.

Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to the following address: enquiries@waterfallspa.co.uk. As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

Any queries or comments about this Privacy Policy should be forwarded by email to enquiries@waterfallspa.co.uk.

If you have a complaint concerning any breach of this Privacy Policy, contact us by email at enquiries@waterfallspa.co.uk. When we receive the complaint, we will review it and ensure that we are in compliance with our Privacy Policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.

If we decide to change our Privacy Policy we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.

In using this website, and by submitting your information, you consent to the collection, storage and use of your personal information by us as set out in this Policy. If you do not agree, please leave this website now.

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